Refund policy

We do not require customers to return products.

If there is an issue with your order, please contact us at support@jiyuskin.com with your order number and reason for your request. Our team will review your request and, if approved, issue a refund.

Once we receive your returned item, we’ll inspect it and issue a refund to your original payment method within 5–10 business days.
Shipping costs are non-refundable.

If your order arrives damaged or incorrect, please email us within 7 days of delivery with photos of the issue — we’ll replace or refund it right away.

For safety and hygiene reasons, we cannot accept returns of opened or used skincare products.